Processing and turnaround times.
Thank you for choosing us to create something special for you. We truly appreciate it. Please read the below regarding our process and products:
1. Lead time. Our lead time is 5-7 business days before dispatch. (Not including public holidays and weekends). They are often completed sooner though. All our products are made to order, whether they are personalised or generic and they are made with a lot of love and care. Please keep this in mind when ordering. If you need something ASAP, please contact us and we will do our absolute best to organise this for you.
2. Pickup. Yes, we offer local pickup from Palm View Sunshine Coast. Please select pickup on the shipping page.
4. Payment. We ask that all orders are paid for before we begin the design and production process please.
5. Refund policy. Due to our products being custom made, we do not offer refunds. If we have made an error (let’s face it, human error happens!) or there is an issue with your item, please get in touch within 24 hours of receiving it and we will do our absolute best to help you and replace the item if necessary.